How We Operate

Number 1
Trained Technicians
Technicians must be willing to take time to pre-inspect carpet in all of the areas that need cleaning. They must identify the carpet's construction and fiber, evaluate individual needs and recommend an appropriate cleaning method or procedure. The combination of cleaning solutions, equipment and cleaning tactics is what will clean your carepts.


Number 2
No Hidden Costs
Consumers have the right to expect itemized services and firm prices before technicians begin each portion of the work sold. While technicians may offer added services such as deodorization and carpet protector at an added cost, consumers should never feel pressured to accept anything more than the services they request and authorize. Avoid cleaners who put unrealistic square footage restrictions on coupons. This is a telltale sign of "bait-and-switch" companies to avoid. Pasadena Carpet Cleaners is guaranteed to give you better prices without the hassles.


Number 3
Safety
All cleaning and specialty agents and equipment used before, during, and after cleaning must be used in strict accordance with manufacturer's recommendations and appropriate safety regulations. The products we use are baby safe and have low or zero residue.


Number 4
Customer Satisfaction
Customers should be able to chose the basic cleaning if so desired and the technician should comply and do his best. If a deep scrub is performed and the customer is not satisfied, the carpet cleaners will come back and re-clean again, in most cases for free. (an exception is if the carpet tech does something entirely different than the first cleaning, and it is an optional cleaning)


Number 5
Pre-Vacuuming
Carpet techs vacuum as they go along, but it is always a good idea to pre-vacuum before the cleaners arrive. Either way the carpets will be vacuumed.


Number 6
Furniture Moving
Unless clearly specified otherwise, the cleaners do light moving like sofas, chairs, fans etc. Items such as big screens, fish tanks, water beds, loaded china cabinets, computers, or extremely delicate or fragile furnishings (pianos, antiques) are considered exceptions.


Number 7
Spotting
Special attention to spots and stains is included in normal job performance. However, time-consuming specialized spotting or prolonged effort on color-added spots may incur an additional charge. Customers should be advised of additional charges before extensive spotting procedures are undertaken.


Number 8
Preconditioning
Special treatment with "preconditioning" agents in heavily-soiled entry and traffic areas should be included in the cost of cleaning. However, the job cost may increase in extreme soiling situations and consumers should be advised in advance of the need for such increased charges.


Number 9
Minimal Drying Time
It is the cleaner's responsibility, with the consumer's cooperation, to ensure that the carpet is dried and returned to normal use within a reasonable time frame. The amount of time required for drying will vary with different methods, the degree of soiling, and the aggressiveness of cleaning. However, under no circumstances should carpet drying require more than 24 hours with proper ventilation. During most of this time the carpets should only be lightly damp. During the extraction process,we make a secondary drying pass to ensure that all of the excess water and solutions are removed from the carpets.


Number 10
Thorough Cleaning
Clean is clean, whether you go with a basic cleaning or a deeper cleaning. What that means is that every effort must be made to physically remove as much soil as possible from the carpet during cleaning. Further, technicians must take steps to leave fibers as residue-free as possible to prevent accelerated re-soiling. For additional information please call Pasadena Carpet Cleaners at 1-800-